H&H Chevrolet: January 2011

For nearly 80 years, we have been dedicated to making every day the best it can be for our customers, coworkers and our community. As a family-owned and operated business, we believe in working hard to make an honest living by providing the best vehicles, products and services at a fair price. It’s why we went into business in 1930 and why we’re still here today.
We are proud to both serve and be a part of the Omaha community, and will always appreciate the support we’ve been given over the years. On behalf of the entire H & H family, thank you for your consideration and enjoy getting to know us a little better.

Sincerely,
Steve Hinchcliff

H & H Experience

There’s no question that buying a vehicle – whether it’s your first or your fiftieth – is a big decision. It seems like there are a million things you have to think about and consider. At H&H, we understand that it’s no easy task, which is why we do everything we can to make it as smooth and simple as possible.

Selection
– Being able to select from one of the largest inventories in the state gives you the freedom to choose your ideal vehicle. We constantly refresh our inventory, so you’ll be able to explore your options among the finest new and pre-owned vehicles in the area.

Transparency – We take great pride in being upfront and honest with our customers throughout the entire process. A lot of dealers claim to have nothing to hide, but we believe in showing the evidence. Our transparent pricing model ensures you know you’re getting a great deal and, more importantly, a great VALUE.

Consistency – H & H has been selling cars since 1930, so we’ve had some time to hone our process. Our customers enjoy the benefits of a smooth buying experience led by our friendly and well-trained staff. While it’s impossible to be perfect 100% of the time, we know from our thousands of satisfied customers that we’re close.

Service – From the time you first visit H & H you will be treated with the utmost respect and urgency. Whether you’re here to buy a vehicle or just in for a quick oil change, your time is our priority. While we love having you at H & H, we understand that you have a busy life and many responsibilities, so we make sure you are in and out as quickly as possible.

We Care Philosophy

Customers, Coworkers, Community

Our “We Care” program serves to honor the customers who support our company, the amazing individuals who work here and the outstanding community we serve. We are proud of each and every person that is part of the H & H family – associates and customers alike – and do our best to show our unwavering gratitude.

Whether it’s ringing the bell during the holidays, raising money for a needy organization, awarding scholarships to area high school students or hosting the annual All Chevy Show, we strive to show our support in as many ways as possible. We are honored to be part of the Metro community, and look forward to continuing our great relationships!

H & H Customer Pledge

TO GREET you promptly, courteously and with a warm smile.

TO LISTEN to you and document your automotive wants and needs.

TO OFFER SOLUTIONS for your automotive wants and needs.

TO COMMUNICATE with you in the manner and frequency you prefr.

Vehicle Sales Pledge
PRICING – We will present, in writing, a fair, open and competitive price for your vehicle purchase. We will also always fully disclose your true payment up front without any hidden fees.

TRADE-IN VALUE – We will present, in writing, a fair, open, and market-based price for you trade-in vehicle.

MARKET-BASED PRICING – We price our pre-owned vehicles based on market conditions, not on an opinion or guess. We back this pledge by showing you the selling price of similar used vehicles in the marketplace.

SATISFACTION – If you buy a vehicle from H & H, and you decide within 3 days or 150 miles that the vehicle does meet your wants and needs, just bring it back and exchange the vehicle for another one. It’s that easy. Ask an H & H manager about the simple conditions.

117-POINT INSPECTION – Most H & H pre-owned vehicles go through a rigorous 117-point inspection before being displayed on our lot. Vehicles that do not receive a 117-point inspection are still closely examined for a safety items and are clearly market AS-IS.

QUALITY ASSURANCE – We WILL NOT sell a vehicle with a salvage title, flood damage, frame damage or odometer inconsistencies. You have our assurance that all vehicles have a traceable history, and we will proudly present a CARFAX report with every used vehicle at H & H.

SERVICE PLEDGE
SAFETY – We understand that nothing is more important than the safety of you and your family. We will care for and value your vehicle as if it were our own.
COMMUNICATION – Our service advisors and highly trained and experienced technicians will determine a “safety and value” solution for your vehicle that will be communicated to you in the manner which your prefer. We will also provide you with a progress report, and review all services and repairs with you before you leave.

FIXED RIGHT THE FIRST TIME - We value time and do all we can to repair your vehicle properly. Our highly trained technicians will care for your vehicle using state-of-the-art equipment to ensure that you vehicle is Fixed Right the First Time!

QUALITY GM PARTS – We offer to repair your vehicle with your choice of replacement parts, whether they’re from the manufacturer of your vehicle or another source. At H & H, it’s your choice.